Carol Stream, Oswego, Plainfield auto repair

I've been bringing my cars to Bartels for many years. If I wasn't happy with the entire process,, I would NOT have continued to do business with them. My car sits outside, so during this past cold snap,, it froze up. I called the following morning to have someone come get it, and fix it,, I was assuming it would need a battery. A tow truck was at my house within a couple hours,,, driver knocked on my door, I gave him the keys and he loaded my car and drove away. Just a few hours later,, I received a phone call from Bartels, telling me YES my car was running and YES it needed a new battery. Because of my health,, I wasn't able to bring my car home that same day without a great deal of discomfort,, they agreed to keep my car one more day,, so I could hopefully feel better. The following day,, I called them and said at their convenience,, if someone would pick me up at my home,, bring me to their store, I would pay for the work done and get my car out of their way ----- instead ---- they chose to bring ME my car, so I did NOT need to be out in the cold ,, so I did not need to possibly be any discomfort...... I just can't explain what a wonderful thing that was --- I don't know of any major business that would go to that extent for a customer. My car is home,, in perfect running condition and I never had to leave the comfort of my house - because this team of people thought of my personal issues over ,, just being a business. Thank you, from the bottom of my heart

Staff always takes the time to make you feel special. I am always satisfied when I take my senior citizen car to Bartels. I can drive out with a secure feeling, I feel safe which is very important.

I have had my alternator go bad and a check engine light right before emissions testing and these guys were able to fix both promptly. They are a bit more expensive but definitely not dealership prices. Highly recommend!

I brought one of my cars in and had the front end done for some pretty extensive work (300k miles)It was one of my company service cars and we needed it fast .They came thru and finished it that dayBad newsIn Milwaukee two days later it broke downI called Adam and he had it towed to a Napa repair shop in Milwaukee .They towed and repaired the car at this shop under warrantyI had no idea this was how things were done!We are Back on the road and I give you guys 5 stars for service under tough circumstancesWell done!

Needed to get an alignment same day before a trip and they got it done while I waited. Quick, professional, and reasonable. Will recommend to everyone.

I'm continually impressed with this company. Honest, stand up people who tell it the way it is. Reasonable and fair and they stand behind their work.

Professional Was impressed with the professionalism of the staff at Bartel's on my first visit to their shop. It was a minor service but they treated me as though I was a long time customer.

Professional,excellent prices, fast service I have been going to Bartel's in Carol Stream for several years and am always treated like a valued customer. Thanks, Adam, for the great service I always receive.

Brought my car in for preventive Winter maintenance. I did not have an appointment. I was advised that it would be about an hour wait time including the time to do the work. I dealt with Joe. He was very pleasant and polite. I asked a fair amount of questions and he answered them in a very professional and informative manner. I may need some additional work and I will return for the appropriate diagnostics. Bartel's offers good service at a fair price - and that's all one can ask for. I would have given 5 stars but it did take an hour longer due to the wait for delivery of the cabin air filters that needed to be replaced. Other than that, no complaints at this time. Oh and by the way, I am a woman. I was treated with total respect. I also spoke with several other employees and everyone was very engaging and quite nice.

Great friendly staff and good experience.