Carol Stream, Oswego, Plainfield auto repair

Awesome service Highly recommend!! Awesome customer service and knowledge. Will be back for all my auto needs!

Great service and good customer service I brought my car into the shop for an oil change without an appointment and I was able to sit quietly and wait for my car. I was offered a free bottle of water. My car's oil change and wiper change was very economical. Very happy!

Service review of Bartels Auto Clinic Just drove in from Reno Nevada and noticed noise which gave me concern. Stop in and was told that my water pump was bad and should be replaced ASAP as it may not last for my return trip. This was late afternoon and they provided me with a free rental car to use overnight which came in handy for obvious reasons. They were precise in their evaluation and provided a accurate estimate with all the details. The next morning my car was ready and I was on my way and I can say they exceeded my expectations. This is the way customer service should function........ Thanks to the team and their help in getting me back on the road to finish my trip..... David Ek

Now, I don't know much about cars but my husband does. I appreciate the friendliness of the staff and the good work they do. Every time they give us a quote, we research the parts before saying "yes" to the work, just to make sure we're not getting jipped. As a woman who doesn't know anything about vehicles and could easily be taken advantage of in a situation like this, I feel that Bartel's is truthful towards me (but still have them speak with my husband, just in case!). Thanks for the great service!!

Great customer service.

very professional staff, attention to detail on work that needed to be done. prices for labor and parts were great

Honest repair shop. Very friendly.

I purchased a 2016 Dodge Dart last year and it was my first time owning a car so after getting the free oil change from the dealership I needed another oil change obviously. Since my car is so new I figured I should do some research on where I take it and I came across Bartel's and most of the reviews are great. Compared to some things I've read I took a chance and was not disappointed. I live about 40-45min away and will continue to go here just because of the great service. They took my information, and directed me to the lounge area and in 30min my car was ready. The oil change lasted significantly longer than the one I received from the dealership and their prices are a little higher than most places but you definitely get what you pay for and it is worth it! I will continue to go back, and recommend it to anyone!

Service at it's best Quality, honest service and they honored a price even though they certainly didn't have to. I really appreciate the way they do business.

I've been bringing my cars to Bartels for many years. If I wasn't happy with the entire process,, I would NOT have continued to do business with them. My car sits outside, so during this past cold snap,, it froze up. I called the following morning to have someone come get it, and fix it,, I was assuming it would need a battery. A tow truck was at my house within a couple hours,,, driver knocked on my door, I gave him the keys and he loaded my car and drove away. Just a few hours later,, I received a phone call from Bartels, telling me YES my car was running and YES it needed a new battery. Because of my health,, I wasn't able to bring my car home that same day without a great deal of discomfort,, they agreed to keep my car one more day,, so I could hopefully feel better. The following day,, I called them and said at their convenience,, if someone would pick me up at my home,, bring me to their store, I would pay for the work done and get my car out of their way ----- instead ---- they chose to bring ME my car, so I did NOT need to be out in the cold ,, so I did not need to possibly be any discomfort...... I just can't explain what a wonderful thing that was --- I don't know of any major business that would go to that extent for a customer. My car is home,, in perfect running condition and I never had to leave the comfort of my house - because this team of people thought of my personal issues over ,, just being a business. Thank you, from the bottom of my heart