Carol Stream Location


(630) 653-2336
190 S Gary Ave , Carol Stream, IL 60188

Oswego Location


(630) 897-4217
2015 Wiesbrook Rd , Oswego, IL 60543

Plainfield Location


(815) 230-5445
13725 S Route 59 , Plainfield, IL 60544

Carol Stream, Oswego, Plainfield auto repair

5

Always make an appointment or plan on leaving your vehicle, made an appointment for 7am right when they opened still took over an hour for a oil change, but they're friendly people and I would go back to them

Thanks for taking the time to leave us a review, Douglas. We apologize for the lengthy oil change; we'll have to look into why that was the case on your visit. We typically take a good 45 minutes for all our oil changes just to be sure we've properly completed our multi-point Preventative Maintenance Inspection, but over an hour is highly unusual! Thanks again for the feedback! We appreciate your business and look forward to working with you again in the future!

- Carol Stream Location
5

Awesome service Highly recommend!! Awesome customer service and knowledge. Will be back for all my auto needs!

Shari, Thank you so much for the review and we are glad to be of service to you and your family. We appreciate your business and confidence in our services. Glad we will be your repair facility for all future maintenance. -Joseph

- Plainfield Location
4

They don't harassed you to buy things

Thank you for the review, Jason! Pressuring our customers into making a decision about their vehicle is not our business. Informing our customers about recommended services and concerns we may have regarding your vehicle is our professional obligation. We always want to make sure you are safe on the road! Thanks for your business!

- Carol Stream Location
5

Their service is excellent.

Thank you for the rave review, Tracy! We value your loyal patronage and always enjoy working with you!

- Oswego Location
5

Service review of Bartels Auto Clinic Just drove in from Reno Nevada and noticed noise which gave me concern. Stop in and was told that my water pump was bad and should be replaced ASAP as it may not last for my return trip. This was late afternoon and they provided me with a free rental car to use overnight which came in handy for obvious reasons. They were precise in their evaluation and provided a accurate estimate with all the details. The next morning my car was ready and I was on my way and I can say they exceeded my expectations. This is the way customer service should function........ Thanks to the team and their help in getting me back on the road to finish my trip..... David Ek

Thank you for the great review. We strive to succeed and surpass expectations. We wish you a safe trip on your travels. Remember the work done on your vehicle does have a nationwide warranty and we hope to cross paths again. -Joseph

- Plainfield Location
5

This was my first visit to Bartel's. I chose them because the business is family owned; I prefer family owned versus large chains. The staff was very friendly and helpful. The customer waiting room is also a nice amenity when you have to wait on your car to be repaired. If you don't like sitting and waiting, you can walk to Meijer, Goodwill, or even Pets Supplies Plus. If you are in the waiting room, the staff will come in and give you updates on your vehicle. They showed me pictures of the damaged parts and even took me into the shop to let me see the damage. It was nice they had the parts readily available as well. I would recommend this shop to others.

Thank you for the detailed review, Lindsey! We are so pleased to hear you were satisfied with your visit! It means a lot to our Bartel Team and the Bartel Family to know that we have earned your trust and respect. We look forward to working with you again in the future!

- Plainfield Location
5

Stellar Service Joe and his team are professional and extremely customer service oriented! He walked me back to my vehicle a couple of times to show me where my issues were on my vehicle, and explained in great detail on how they could be resolved. I also utilized their shuttle service so that I wouldn't have to wait in the store while they worked on my vehicle! Top Notch customer service from start to finish. Thanks guys!!

This is absolutely wonderful to hear, Chanette! We are so happy to hear that you were pleased with your visit! Providing quality service, with honesty and integrity, is our highest goal! Thank you for recognizing our efforts! We hope to see you back again in the future!

- Oswego Location
5

i have a 1998 jeep cherokee classic in great condition ,stopped in with a list of 12 things to be done, from tires to oil change to flushing coolant ,transmission,valve cover gasket ,ect, they ageed with the list i had we walked the under side of jeep ,in there shop ,every thing was done to my satisfaction ,great service

Wonderful to hear, Mike! Transparency of service is important to us, which is why we are MORE than happy to walk your vehicle with you and show you what we see! We're glad you found that helpful! Thanks again for your patronage! We look forward to working with you again!

- Carol Stream Location
5

Great service, honest people, good work, and good prices.

Wonderful to hear, Charles! Thank you so much for your patronage, we appreciate it! We really enjoyed working with you and look forward to doing business with you again in the future!

- Carol Stream Location
4

Friendly Service and Reasonable Prices

Wonderful to hear, Iva! Thank you for taking the time to leave us a review! We value your opinion and appreciate your business!

- Plainfield Location
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