I was driving out of my work parking lot and hit a well-placed pothole at the end of the lot. Next thing I know, it sounds like the bottom of my car dropped out and is now grinding itself to pieces on the asphalt. Yeah, I know nothing about cars, but I did figure out that the piece of car dragging along the ground was my muffler. Fantastic. My kind co-worker reattached the muffler with a coathanger (on a 90* day, on the hot asphalt, bless his little soul, and yes, I gave him a gift card for that), and sent me on my way.I stopped by Bartel's because it was on the way home from work. I told them the problem and asked if they could do it and give me an oil change at the same time. They said sure. They took my car in right away, on the spot, and told me it would take about an hour or so.They told me the screw had snapped in half in the hanger of the muffler and it needed to be drilled out, for which they charged me $30. They didn't charge me anything else than that and the oil change, which was $20-something bucks. My kindly coworker had told me the screw had snapped in half, so I know they weren't just going for a few extra bucks. Honesty is a plus.While I waited, I read their nice selection of magazines, talked to another client (whose wife I work with - small world), and drank several cups of coffee, which was pretty good. The waiting area was clean and comfortable, and their bathroom was clean as well, which is good to know when one ingests several free cups of coffee.I came out of there within an hour and a half or so, with an oil change and a rehung-muffler.The only reason I'm giving a star down is because, as other reviewers mentioned, they handed me a list of things I needed to get fixed as soon as possible. The list included roughly $1,000 worth of repairs. I've been to other shops in a few months worth of time, and no one gave me such a large list or such a nice big quote.I'm not sure whether or not my car really needs all these things, so I'm sure I'll take it somewhere and get a second opinion, so I can't say perhaps these things weren't truly necessary and they were really doing me a favor. I also have to give them credit for giving me this list AFTER having me pay my bill. They could have come out and tried to pressure me into getting all this done while they were fixing my car. But they didn't. So that's good.All in all, no major issues. I'd go back. :0)