Carol Stream, Oswego, Plainfield auto repair

I called earlier in the morning to see about bringing my car in as I thought my wind shield washer pump had failed. I spoke with John who asked me to stop by after work so he could take a look & make sure he ordered the correct part. Ok, seemed fair enough. I knew they offered free estimates, and it was on my way home from work so it was no big deal to stop in.When I got to the shop, John grabbed my car, pulled it into the garage, and asked me to take a seat. About 10 minutes later he came back & said it was all fixed!! Apparently my washer line was just clogged and/or frozen. Either way, they said there was nothing wrong with the pump. Great news!! I know if I had gone to the Honda dealer I would have paid for them to replace a pump that wasn't actually broken.I will definitely return in the future for more of my routine maintenance like oil changes, etc.

I normally take my car to the dealership to have repairs done but on a few occasions when the dealer estimate seemed extremely high I went to Bartels and was extremely pleased with the cost and work done. They were very personable and the work was performed quickly. On one occasion I needed air put into a wheel for a wheelbarrow. After trying 2 other places I went to Bartels and they were able to care for it ...and.. they didn't even charge me. I would definitely recommend them.

Had to take a STAR away.This is my 2nd visit where I had to haggle over a coupon or $$-off discount deal.C'mon guys: If you're going to offer YELP deals or coupons, train your staff about them. Don't make your customers feel cheap, like we're trying to get something you've not offered us.

very good always, wouldn't take my car anywhere else.

Bartel's is simply the best around!!They are friendly, knowledgeable, and offer great prices.Keep up the good work guys!!!!I highly recommend Bartel's to everyone.

I've been looking for a reliable and trustworthy auto clinic for awhile. With Bartel's, I finally found an auto shop that provides both high quality car care and a personal touch to each visit. They make you feel welcome and go over the issues (or non-issues) with your car in very good detail. I was absolutely comfortable with my experience there. I was told my cabin air filter was close to needing to be replaced but that it could wait until my next visit. Most places would insist that it get done or do it without your knowledge. Not Bartel's. I'm very happy with my experience here and will continue to use them for my auto care needs. Thanks!

Wonderful! A great Auto repair clinic...... I came in after my car failed the emission test....kinda panicked, I literally drove right from the Testing Center to Bartel's. The man behind the counter looked at the paperwork in my hands and quoted me a charge right away. Kind, and friendly I made my appointment. Had a drop off and service took all day but I also had a problem with my air/heater blower which they fixed for me also. Excellent...company and people. I drove from Joliet to this shop because I heard good things and I was not disappointed. They strive for excellence and they achieved it!

Came in for an oil change. They checked my vehicle over thoroughly and advised me of somethings coming up that should be done without pressuring me to do them right then and there. Nice waiting area with free wi-fi. Was comfortable and friendly!

I go there with tough problems and they always fix my truck 1st time with no problems.

I really appreciated the careful explanation of the safety repairs and preventive maintenance needed. I liked that they showed me the broken tie rod boot and torn bushing. My trust in auto repair shops was renewed by Bartel's staff.